Terms and Conditions

Dolfit Mattresses Terms and Conditions apply (T&C) to the website and all other online properties (the “Site”) operated by Dolfit Mattresses (“Dolfit Mattresses”, “we”, or “us”). The use of the Site, including the purchase of any Products, is subject to the following terms and conditions. 

By using this Site, you agree to these Terms as well as any other terms, guidelines, or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you have any questions about the Terms, please contact us at info@dolfit.com

We provide the Site in order to enable you to browse and purchase Dolfit mattresses (“Mattresses”).

I. Website

You may only access the Website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Website. We reserve the right to block any user and permanently disable the user account if we believe in our sole discretion that the action of a such user has resulted in a breach of fair usage policy or T&C.

Privacy

We have adopted a privacy policy that you should refer to in order to fully understand how we collect and use your information. The Privacy Policy is hereby incorporated into these Terms by reference.

Customer Solicitation

By accessing the Website or placing an order or sending any information, you are communicating with the Company electronically and you agree to receive communications (including transactional, promotional, and/or commercial messages) from the Company periodically and as and when required. We may communicate with you by e-mail, SMS, phone call, or by posting notices on the Website, or by any other mode of communication.

Your Account

This Site is directed to be used by adults only. We assume that any minor if at all, accessing our Site is under the supervision of their guardians. No part of the Site is directed to persons under the age of 13. If you are under 13 years of age, please do not use or access the site at any time or in any manner. If you are using the Site on behalf of a company, entity, or organization (collectively “Organization”), then you represent and warrant that you (a) are an authorized representative of that Organization; (b) have the authority to bind that Organization to these Terms, and (c) agrees to be bound by these Terms on behalf of that Organization.

Copyright

Images of people, places, and/or products posted on this Site are either the property of Dolfit Mattresses or our licensors. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, and video clips, and written and other materials, “Dolfit Mattresses Content” is the property of Dolfit Mattresses or its licensors, partners or affiliates and is protected by Indian and international copyright laws. The compilation of this Site is the exclusive property of Dolfit Mattresses and is protected by Indian and international intellectual property laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at info@dolfit.com

Trademarks

All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to Dolfit, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of Dolfit, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

License

This grants you a limited license to use the Site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human-readable form any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, performing, posting or transmitting any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

II. PRODUCTS

Pricing and Availability

The Prices and availability of the Products offers, and services provided or offered on the Website are subject to change without prior notice and at the sole discretion of the Company. The prices displayed on the Website are inclusive of goods and sales tax (“GST”) but do not include a delivery charge.

100 Nights Trial

100 Nights Trial Policy is applicable on all our SmartGRID Mattresses only. Our 100 Nights Trial Policy does not cover any other SmartGRID products including, Beds, Pillows, Cushions, Bedding accessories, and office chairs.

Delivery

For orders containing multiple Products, the delivery may be made in multiple shipments. Delivery usually takes 5-10 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on the order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. In the event, the Company is unable to deliver the Product within the estimated delivery date due to any reason, you will be notified by e-mail of the reason for such delay. 

Order Tracking

Upon dispatch of the Product, you will receive an email with the details of the tracking number and the courier company. Orders may also be tracked, by clicking the ‘Your orders’ option on your My Accounts page. The order status can be tracked after 24 hours from the time of dispatch.

Mode of Payment

The Site currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, and debit cards, and net banking as detailed on the applicable payment screen. You may also finance your purchase of Products through Affirm, as detailed on the payment screen.

Cancellation, Return & Refund: Mattresses

No cancellation & refunds are allowed under any circumstances after 6 hours of order placement for Custom Size Mattress. Cancellation post size confirmation/dispatch of standard size mattress cancellation fees of Rs. 1500/- will be is applicable. Any size change in standard size mattress post-dispatch, before delivery, Rs. 1500/- will be applicable. Any size change after delivery of the standard mattress below mentioned charges will be applicable-

• For 6 Inch height mattress Rs. 3000/-
• For 8 Inch height mattress Rs. 4000/-
• For 10 Inch height mattress Rs. 5000/-

Size changes are not allowed in Custom Size Mattress. Size changes for standard-size mattresses post-delivery will not be entertained if the mattress got damaged or is not in a condition to using. On beds, returns or replacements are not applicable posts 7 days from the date of delivery

III. WARRANTY

Mattresses

10 years limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase. In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then current comparable model and size of the mattress.

Warranty Covers

Visible indentation of the products or more than 1 inch sagging in case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation.

Please note a + or – 15 mm variation in length, width, and thickness is within a tolerance limit, and can also be subjective to individual measurements taken from the center of the mattress.

A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper.

Warranty does not cover

Issues that result from normal wear and tear or improper use and are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting, and laying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to- 

• Normal wear and tear 
• Any improper use of the mattress.
• Minor imperfections such as slight cosmetic flaws.
• Stains, tears burns, and discoloration that occur over time and/or are caused by the customer. Indentions, sagging, or body indentions less than one (1) inch deep.
• Personal opinions or preferences regarding the softness, firmness, or attributes of a mattress.
• Any mattresses purchased or acquired used, resold, gifted, or anyway not in possession of the original owner. Any mattress purchased from a non-authorized Dolfit Mattresses distributor.
• Physical damage to a mattress caused by the customer.
• Allergies or sensitivities to fabrics or materials.
• Damage caused by animals, rodents, or children.
• Accessories are replaceable within 7 days of delivery only if there is any manufacturing defect.
• Returns or damages are to be reported within 7 days of delivery of the bed. Return or replacements are not possible after 7 days of delivery.
• Naturally occurring odor from foam, cotton, or other materials.
• A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress

Pillows & Cushions

1 year limited warranty begins at the date of purchase and is valid up to from the date of purchase.

Coupons T&C

From time to time, Dolfit Mattresses may offer qualified consumers “gift codes” or “offer codes” through a variety of promotional activities and communications (collectively referred to herein as “offer codes”) that are redeemable towards a purchase on dolfit.com, while supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by Dolfit Mattresses in its sole discretion. 

Only valid offer codes provided or promoted by Dolfit Mattresses will be honored at checkout. Codes supplied or promoted by third parties unauthorized by Dolfit Mattresses (including any unauthorized third-party websites) will not be considered valid. 

Each offer code promoted by Dolfit Mattresses is non-transferable and valid for single use on an item (or items) of merchandise as determined by Dolfit Mattresses. 

Offer codes cannot be used towards purchase of non-branded merchandise, packaging or applicable taxes. 

Offer codes may or may not be valid in showrooms or stores and may be valid online only. 

Dolfit Mattresses is not responsible for lost, stolen or corrupted codes or any unauthorized use of codes. 

Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits are allowed. 

Expiry dates may apply to each offer code.

Offer codes are void if copied, transferred, sold, exchanged, or expired, and where prohibited. Requests not complying with all offer code requirements will not be honored. 

Spokespeople. From time to time, Dolfit Mattresses may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of the brand. When you receive an offer code via a third party source, such as a television or radio show host, please note that such individuals may have been compensated by Dolfit Mattresses for their statements.

Coupon codes from such influencers, bloggers, affiliate channels, coupon sites may be capped at a decision by Dolfit Mattresses.

Offers / Coupons have minimum purchase value and it is decided / revised / changed at sole discretion by Dolfit Mattresses.

IV. General

Terms of Content Submitted

Dolfit Mattresses may allow you to post reviews, comments, photos, or similar materials on the Site (collectively, “Reviews”). We welcome your comments regarding our Products and services, including our Site. However, any Reviews you submit to Dolfit Mattresses must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third parties and must not include any profanity, obscene, indecent, pornographic, defamatory, or unlawful material.

By posting a Review on the Site, you hereby grant Dolfit Mattresses an unrestricted, assignable, sub-licensable, perpetual royalty-free, fully paid up license throughout the world to reproduce, distribute, publicly display, transmit, communicate to the public, publicly perform on a through-to-the-audience basis, create derivative works from, and otherwise use and exploit (collectively, “Use”) all Reviews you post to the Site, for any purpose, including promoting and marketing Dolfit Mattresses and the Products. 

You further grant Dolfit Mattresses a royalty-free license to Use the name, image, and likeness of any person identifiable in any Review you post to the Site. By posting a Review, you waive any and all rights of publicity, privacy, or any other rights of a similar nature, in addition to any moral rights you may have in your Review. Except for materials provided to you by Dolfit Mattresses through the Site, you represent, warrant, and covenant that:

(i) you either are the sole and exclusive owner of Reviews that you post to the Site, or you have all rights, licenses, consents, and releases that are necessary to grant to Dolfit Mattresses the rights in your Reviews as contemplated under the Terms, and 

(ii) the Reviews you post to the Site do not 

(A) infringe, misappropriate or violate the rights of any party or entity, including a third party’s patent, copyright, trademark, trade secret, moral rights, rights of publicity, rights of privacy or other intellectual property or proprietary rights, 

(B) constitute or result in defamation, libel, slander, or the violation of any applicable law or regulation (including, without limitation, restrictions on obscenity, child pornography, wiretap laws, or other similar restrictions on non-consensual recording, or otherwise), or 

(C) require Dolfit Mattresses to obtain any licenses from or make any payments in any amounts to any third party throughout the world.

No Objectionable Content

You agree not to submit Reviews that: 

(i) are or could be interpreted to be infringing, defamatory, libelous, inaccurate, unlawful, harmful, threatening, abusive, harassing, vulgar, offensive, obscene, pornographic, objectionable, hateful, or promotes discrimination, bigotry, racism, or hatred, as determined by Dolfit Mattresses in its sole discretion; or 

(ii) introduce viruses, time-bombs, worms, cancelbots, Trojan Horses and/or other harmful or malicious code.

We reserve the right to review any Reviews and remove, delete, redact or otherwise modify such Reviews, in our sole discretion, at any time and from time to time, without notice or further obligation to you. Dolfit Mattresses has no obligation to display or post any Reviews. Dolfit Mattresses, subject to our Privacy Policy, reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request

Disclaimer

We do not represent or guarantee the truthfulness, accuracy, or reliability of content, posted by third parties. You accept that any reliance on material posted by third-party service providers will be at your own risk. By using the Site you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate. We may change, suspend, or discontinue any aspect of the Site at any time, including hours of operation or availability of the Site or any feature, without notice or liability.

User Disputes

We are not responsible for any disputes or disagreements between you and any third party you interact with using the Site. You assume all risks associated with dealing with third parties. You agree to resolve disputes directly with the other party. You release Dolfit Mattresses of all claims, demands, and damages in disputes among users of the Site. You also agree not to involve us in such disputes. Use caution and common sense when using the Site.

Content Accuracy 

We make no representations about the accuracy, reliability, completeness, or timeliness of any contents of the Site. Similarly, we make no representations about the accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or services obtained through the Services. Use the Site at your own risk. We make no promises and disclaim all liability for specific results from the use of the Site.

Dispute Resolution

These Terms and the relationship between you and Dolfit Mattresses will be governed by the laws of Maharashtra, India without regard to its conflict of law provisions. You and Maharashtra agree to submit to the personal and exclusive arbitration of any disputes relating to your use of the Site under the rules of the Maharashtra Arbitration Association. Any such arbitration, to the extent necessary, will be conducted in India in the State of Maharashtra.

Termination

Notwithstanding any of these Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason. Upon termination, these Terms will still apply.

Waiver

Our failure to partially or fully exercise any rights or our waiver of any breach of these Terms by the user shall not prevent our subsequent exercise of such right or be deemed a waiver by us of any subsequent breach by you of the same or any other term of these Terms. Our rights and remedies under these Terms and any other applicable agreement between you and us shall be cumulative, and the exercise of any such right or remedy shall not limit our right to exercise any other right or remedy.

Right to update and revise these terms at any time

From time to time we review these Terms to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these Terms at any time. You will know if these Terms have been revised since your last visit to the website by referring to the “Effective Date of Current Policy” date at the top of this page; provided, however, that we will endeavor to provide you with prior notice of any material changes. Your use of our website constitutes your acceptance of the terms of these Terms as amended or revised by us from time to time, and you should therefore review these Terms regularly to ensure that you are aware of its terms.

We Are here for you

info@dolfit.com

+91 93112 24095