Refund policy

πŸ” Return & Refund Policy

XPLUS SERIES by DOLFIT Mattresses

At Dolfit, we engineer mattresses for performance and durability. However, we understand that comfort is personalβ€”so we offer a structured and transparent return policy.


πŸ›οΈ 30-Night Comfort Trial

We offer a 30-night trial on all XPLUS SERIES mattresses.

  • Trial starts from the date of delivery
  • We recommend using the mattress for at least 10 nights to allow your body to adjust
  • If you're not satisfied after this period, you may request a return within the trial window

πŸ”„ Return Eligibility

To be eligible for a return:

  • Mattress must be in good condition (no stains, damage, or misuse)
  • Must be used with a mattress protector (recommended)
  • Return request must be raised within 30 days of delivery
  • Applicable only for first-time purchase per customer per address

πŸ’° Refund Process

  • Once the mattress is picked up and passes quality inspection:
    • Full refund will be initiated
    • Refund will be processed within 5–7 business days
    • Amount will be credited to the original payment method

🚚 Pickup & Reverse Logistics

  • We provide free pickup in serviceable locations
  • In non-serviceable areas:
    • Customer may be requested to arrange return shipping
    • Shipping charges may be reimbursed or adjusted

❌ Non-Returnable Conditions

Returns will not be accepted if:

  • Mattress is physically damaged, torn, or stained
  • Product shows signs of misuse or improper handling
  • Trial period has expired
  • Customized or special-size orders (if applicable)

πŸ” Exchange Policy

  • Exchanges are allowed within the 30-night trial window
  • Difference amount (if any) will be adjusted accordingly
  • Only one exchange per order is allowed

⚠️ Important Notes

  • Slight variation in comfort is normal due to body adaptation phase
  • Mattress firmness may feel different initially compared to your previous mattress
  • XPLUS SERIES is engineered for high support, not ultra-soft feel

πŸ“ž Need Help?

Our sleep experts are here to assist you.

πŸ“§ Email: info@dolfit.com
πŸ“ž Phone/WhatsApp: +91-9311224095


πŸ’‘ Trust Statement

We don’t just sell mattresses β€” we deliver better sleep engineered for your body.