Refund policy

🔁 Return & Refund Policy

XPLUS SERIES by DOLFIT Mattresses

At Dolfit, we engineer mattresses for performance and durability. However, we understand that comfort is personal—so we offer a structured and transparent return policy.

🛏️ 30-Night Comfort Trial

We offer a 30-night trial on all XPLUS SERIES mattresses.

Trial starts from the date of delivery
We recommend using the mattress for at least 10 nights to allow your body to adjust
If you're not satisfied after this period, you may request a return within the trial window

🔄 Return Eligibility

To be eligible for a return:

Mattress must be in good condition (no stains, damage, or misuse)
Must be used with a mattress protector (recommended)
Return request must be raised within 30 days of delivery
Applicable only for first-time purchase per customer per address

💰 Refund Process

Once the mattress is picked up and passes quality inspection:
- Full refund will be initiated
- Refund will be processed within 5–7 business days
- Amount will be credited to the original payment method

🚚 Pickup & Reverse Logistics

We provide free pickup in serviceable locations
In non-serviceable areas:
- Customer may be requested to arrange return shipping
- Shipping charges may be reimbursed or adjusted

❌ Non-Returnable Conditions

Returns will not be accepted if:

Mattress is physically damaged, torn, or stained
Product shows signs of misuse or improper handling
Trial period has expired
Customized or special-size orders (if applicable)

🔁 Exchange Policy

Exchanges are allowed within the 30-night trial window
Difference amount (if any) will be adjusted accordingly
Only one exchange per order is allowed

⚠️ Important Notes

Slight variation in comfort is normal due to body adaptation phase
Mattress firmness may feel different initially compared to your previous mattress
XPLUS SERIES is engineered for high support, not ultra-soft feel