Shipping policy

🚚 Shipping Policy

DOLFIT Mattresses – XPLUS SERIES

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At Dolfit, we ensure your XPLUS SERIES mattress reaches you safely, quickly, and in perfect condition.

📦 Order Processing

  • All orders are processed within 24–48 hours of confirmation
  • Orders placed on weekends or holidays will be processed on the next working day
  • You will receive an order confirmation and tracking details via email/SMS

⏱️ Delivery Timelines

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 4–8 business days
  • Remote Locations: 6–10 business days

Delivery timelines may vary based on location and logistics conditions

🚛 Shipping Charges

  • Free Shipping on all XPLUS SERIES mattresses across India
  • No hidden charges at checkout

📍 Serviceable Areas

  • We deliver to most pin codes across India
  • In rare cases where delivery is not feasible:
    • Our team will inform you within 48 hours
    • You may choose a full refund or alternate solution

📦 Packaging & Handling

  • Mattresses are delivered in compressed & roll-packed form for safe transit
  • Once opened, the mattress expands to its full size within 24–48 hours

🔍 Order Tracking

  • Tracking details will be shared once the order is dispatched
  • You can track your shipment via:
    • Email/SMS link
    • Or by contacting our support team

⚠️ Delivery Guidelines

  • Ensure someone is available to receive the delivery
  • Please inspect the package at the time of delivery
  • In case of visible damage:
    • Do not accept the product
    • Inform us immediately

🚫 Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Logistics disruptions
  • Public holidays or regional restrictions

We will keep you informed in case of any delays.

🔁 Failed Delivery Attempts

  • Delivery partners will attempt delivery 2–3 times
  • If unsuccessful, the order may be:
    • Returned to origin
    • Re-delivery may incur additional charges

📞 Need Assistance?

Our team is here to help:

📧 Email: info@dolfit.com
📞 Phone/WhatsApp: +91-X9311224095

💡 Trust Statement

From our factory to your bedroom—XPLUS SERIES is delivered with care, precision, and commitment to your comfort.